SERVICE
MAPS features a comprehensive offering of service plans, programs, and contracts with flexible and custom designs to best fit your organization’s needs and strategy. Our offerings are designed with the intent and approach that the time of your organization is best served focused on your core business and less on the service and supply needs of your printers, copiers, multifunctional products, desktops, laptops, and servers. Local and national contracts for corporations of all sizes, vertical markets, and multiple locations are available under the following plans, programs, and/or options.
ANNUAL SERVICE MAINTENANCE PLANS
Platinum |
Gold |
Silver |
Bronze |
- Includes parts, labor, travel, consumable kits, & toner on a cost per page basis – paper & staples not included.
- Unlimited on-site service calls
- Unlimited help desk support
- Service inspection
- Preventative maintenance & cleaning
- Equipment loaner provision
- 4 hours or less average service response time in-network
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- Includes parts, labor, travel & maintenance kits
- Unlimited on-site service calls
- Unlimited help desk support
- Service inspection
- Preventative maintenance & cleaning
- Equipment loaner provision
- 4- 6 hours or less average service response time in-network
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- Includes parts, labor & travel
- Unlimited on-site service calls
- Unlimited help desk support
- Preventative maintenance & cleaning
- Equipment loaner provision
- 4-6 hours average service response time in-network
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- Includes labor& travel
- Unlimited on-site service calls
- Unlimited help desk support
- Service inspection
- Same business day service response time in-network
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Contract that incorporates payment for only what is used. Low or no monthly minimums. Effectively eliminates concerns related to supply yield or coverage levels. |
Contract includes maintenance kits in addition to standard Silver contract. Convenient and established fixed costs, excluding toner. |
Standard contract including parts, labor & travel, excluding supplies. Fixed rates make it easy to budget and manage. |
Basic contract providing for labor & travel, excluding parts and supplies. |
ADDITIONAL SERVICE PROGRAMS AND OPTIONS
PrintMatrix |
Extended Service |
Depot Exchange |
Custom |
- Managed print solution providing comprehensive asset information, assessments, deployment and proactive management by MAPS.
- Includes parts, labor, travel, consumable kits, & toner on a cost per page basis – paper & staples not included.
- Unlimited on-site service calls
- Unlimited help desk support
- Service inspection
- Preventative maintenance & cleaning
- Equipment loaner provision
- 4 hours or less average response time
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- As an authorized service provider of several industry-leading manufacturers such as HP and Xerox, MAPS provides extended manufacturer in-warranty and post-warranty offerings. HP Care Pack Services and Xerox Extended Service Agreements are several examples of offerings in this category that MAPS is able to administer and maintain.
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- Our depot exchange service means sending your equipment directly to our national depot service center headquarters in Lenexa, KS for repair, maintenance, or quick exchange. At our depot service center, our certified service department uses vast diagnostic and repair technologies to provide fast, efficient and high-quality warranted repairs which ensure the timely return of your original equipment.
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- For demanding output environments and business- critical devices, MAPS is able to customize any service plans and programs to meet your objectives and strategies.
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Click here to view program detail |
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Contact us to find which plan, program, and contract is best suited for your requirements, strategy and budget! |
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PM |
Time and Material |
Block time |
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- Includes labor & travel to perform semi-annual, preventative maintenance 10-point service inspections & cleanings
- 2-4 hours average service response time in-network
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- A time and material service plan (also known as break/fix) allows you the flexibility to pay for maintenance and repairs only as you need them. You can utilize time and material service as often as you need it. This type of service is available for both depot and on-site service plans.
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- Service labor hours purchased in advance for incremental block hours and used at your convenience.
- May be used for any service request for hardware repair,connectivity issues,installations,and system or equipment moves relative to servers,PC's,printers,and facsimilies-excluding multifunctional devices and wide-format printers (plotters).
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Optimum way to keep your devices in working condition whereby increasing uptime, productivity and output quality. |
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Economical discounted alternative to time and materials rates. |
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