Service Plans
Our Top Annual Service Maintenance Plans
MAPS recognizes that you’d rather be growing your core business than spending valuable time servicing your printers, copiers, multi-functional products, desktops, laptops and servers. Let MAPS handle your maintenance needs. We feature four levels of traditional service plans as well as alternate programs and contracts to best meet the goals of corporations of all sizes.
Annual Service Maintenance Plans at a Glance
Plan Feature |
Bronze |
Silver |
Gold |
Platinum |
| Labor and travel |  |
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| Unlimited on-site service calls | |
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| Unlimited help desk support | |
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| Service inspection | |
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| Same business day service response time in-network | |
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| Preventative maintenance and cleaning | |
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| Parts | |
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| Equipment loaner provision | |
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| 4-6 hours average service response time in-network | |
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| Maintenance kits | |
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| Consumable kits and toner on a cost per page basis (paper and staples not included) |
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| 4 hours or less average service response time in-network | |
Additional Service Programs and Options
PrintMatrix® Express
PrintMatrix® Express offers the benefits of our Platinum maintenance service plan joined with an innovative document management solution. We can proactively manage, service and supply your printer and copier fleet, allowing you to streamline your processes, increase efficiencies and better manage output costs.
Extended Service
As an authorized partner with top-tier manufacturers, MAPS can administer and maintain extended manufacturer in-warranty and post-warranty offerings, such as HP Care Pack Services.
Depot Exchange
Send your equipment directly to our national depot service center headquarters in Lenexa, KS for repair, maintenance, or quick exchange. Our certified service department uses expert diagnostic and repair technologies to provide high-quality warranted repairs and ensure the timely return of your original equipment.
Preventative Maintenance
As an alternative means of keeping your devices in top working condition, we’ll perform semi-annual, 10-point service inspections and cleanings. Cost includes labor and travel. We average a prompt two –four hour response time in-network.
Break/Fix
Pay for maintenance and repairs only as you need them, as often as you need them. This type of service is available for both depot and on-site service plans.
Block Time
An economical alternative to time and material rates, you can purchase labor hours in advance and use them at your convenience. Block Time may be used for any service request on hardware repair, connectivity issues, installations and system or equipment moves relative to servers, PC’s, printers, and fax machines, excluding multi-functional devices and wide-format printers (plotters).
Custom
Worried about some especially-demanding output environments or business-critical devices? MAPS can customize any service plan or program to meet your key objectives and strategies.
Contact Us today to see which MAPS plan, program, and contract is best suited for your requirements, strategy and budget.
