Frequently asked questions

Quick answers about ordering, shipping, returns, accounts and service. Can’t find yours? Call 913.599.0500, Monday to Friday, 8 to 5 Central.

New to MAPS  ·  Customers with an account

New to MAPS

Shopping, shipping and choosing the right option.

How do I find the right toner or ink for my printer?

Type your printer model (for example, MFC-L2900DW or LaserJet M507) or the cartridge number (for example, CF258A) into the search box. You can also browse OEM toner or OEM ink and filter by brand, color and yield. Not sure? Call 913.599.0500 and we will match it for you.

Do I need an account to buy?

No. Guest checkout works for any order. A business account adds contract pricing, order and invoice history, saved lists, multiple users and payment on approved terms. Request a business account.

What does shipping cost, and how fast is it?

UPS Ground is free on orders of $75 or more and $15 on orders under $75, within the 48 contiguous states. In-stock items usually ship within 1 to 2 business days, and most orders arrive within 2 to 3 business days. You get tracking by email when your order ships. Copiers and other large devices ship by freight, and delivery and setup are available in the Kansas City area. See our Shipping Policy.

How do returns work?

Call 913.599.0500 or use our contact form with your order number, and we will send a return authorization and instructions. Unopened supplies and accessories can be returned within 30 days of delivery, and unopened devices within 10 days. Report any damage or shortage within 2 business days of delivery. Special orders can’t be returned. See our Returns Policy for restocking fees and the full terms.

What is the difference between genuine and compatible supplies?

Genuine (OEM) cartridges are made by the printer manufacturer. Compatible and remanufactured cartridges are made by other companies to fit the same printers and usually cost less. Every compatible on mapsweb.com is labeled as compatible or remanufactured, never as genuine.

Should I buy, lease or use managed print?

Buy when you want to own a single device outright. Lease when you want a fixed monthly payment on new equipment. Managed print bundles devices, toner, service and parts into one program. Our PrintMatrix® page compares the four programs, or call us for a no-obligation assessment.

Are you an authorized dealer?

Yes. MAPS is an HP Amplify Partner, Brother Gold Authorized Partner, Zebra Business Partner and Kyocera Authorized Dealer. Genuine products on mapsweb.com carry the full manufacturer warranty.

Can my agency buy under a cooperative contract?

Yes. MAPS participates in the NASPO ValuePoint Multi-Function Devices master agreement #187822 and, for Kyocera equipment, OMNIA Partners contract #R241203 and AEPA contract #AEPA-025-C. See Cooperative Purchasing or call us, and we will quote under the contract your agency uses.

Do you service what you sell?

Yes. MAPS service technicians cover the Kansas City metro from our Leavenworth, KS headquarters. Request service online, or call 913.599.0500, Monday to Friday, 8 to 5 Central.

How can I pay?

Online orders accept major credit cards. Approved business accounts can also pay by ACH or on net terms. Agencies can order with a purchase order once their account is approved.

Customers with an account

Sign in first; these menu items are under Your Account.

How do I reorder something I bought before?

Sign in and open Frequently Purchased or Orders in your account menu, then add the items to your cart. For items you order every month, save them to a Quick List and order the whole list in a few clicks.

Where do I see my contract pricing?

Sign in. Your account’s pricing appears on every product page and in the cart. Contract Items in your account menu lists the items priced under your agreement.

Where are my orders, invoices and quotes?

In your account menu: Orders shows every order and its status, Invoice History shows invoices, and Sales Quotations shows quotes MAPS has prepared for you.

How do I add people from my company?

Open Users in your account menu to add or manage users on your account. Use Departments and Cost Centers to organize orders by group. Ask us about approval rules and spending limits for your users.

How do I save a cart to finish later?

Use Saved Carts. Save your cart from the cart page, then reopen it any time from your account menu.

How do I change shipping addresses or saved cards?

Open Addresses to add ship-to locations, and Credit Cards to manage saved payment methods.

How do I request service on a device?

Use Request Service or call 913.599.0500. Have the device’s model and serial number handy. Your service agreements are listed under Service Contracts in your account menu.

Can I move my devices onto a PrintMatrix program?

Yes. See the four programs on the PrintMatrix® page and request an assessment. We review your devices and recommend the program that fits.

I forgot my password.

Use Forgot Password to get a reset link by email.