Unopened supplies and accessories can be returned within 30 days of delivery for a refund to the original payment method.

1. Start a return: call 913.599.0500 or use our contact form with your order number. We will send a return authorization (RA) number and instructions. Returns without an RA number cannot be accepted.
2. Condition: items must be unopened, unused and in the original packaging.
3. Devices: printers, multifunction devices and computers can be returned only if unopened, within 10 days of delivery. Opened devices with a problem are handled under the manufacturer warranty or your MAPS service plan.
4. Not returnable: special-order and custom-configured items, opened ink and toner, software and licenses, and service plans once activated.
5. Restocking fee: 15% on returned supplies; 25% on non-defective device returns.
6. Return shipping: paid by the customer, unless MAPS shipped the wrong item or it arrived damaged or defective. In those cases MAPS pays and sends a replacement right away.
7. Damage and shortages: report them within 2 business days of delivery.
8. Refunds: issued within 5 to 7 business days after we receive and inspect the return.

Questions? Call 913.599.0500, Monday to Friday, 8 to 5 Central, or use our contact form. See also our Terms of Sale, Shipping Policy and Returns Policy.

Effective October 28, 2026.